Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Voltrack platform and website at voltrack.co.uk (the "Service"), provided by Voltrack ("we", "us", or "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Voltrack is a CRM and business management platform designed for solar installation and electrical businesses. The Service includes lead management, quoting, job scheduling, invoicing, staff management, marketing analytics, and automation tools.

We reserve the right to modify or discontinue any part of the Service at any time. Where possible, we will give reasonable advance notice of material changes.

2. Eligibility and accounts

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business to use the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

You may not share account credentials, resell access to the Service, or create accounts on behalf of third parties without our written consent.

3. Subscriptions and payment

Access to the full Service requires a paid subscription. Pricing and plan details are published on our website and may be updated from time to time.

Subscriptions are billed monthly or annually in advance, depending on the plan selected.
All prices are shown exclusive of VAT. UK VAT at the applicable rate will be added at checkout.
Payment is processed securely by our payment provider. We do not store payment card details.
If payment fails, we will notify you and your access may be suspended until payment is resolved.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for unused time within a billing period.

4. Free trial

We offer a 14-day free trial with full access to the platform. No payment details are required to start a trial. At the end of the trial period, you may choose a paid plan to continue using the Service. If you do not subscribe, your account will be deactivated and your data retained for 30 days before deletion.

5. Acceptable use

You agree not to use the Service to:

Violate any applicable law or regulation
Send unsolicited commercial communications (spam)
Store or transmit malicious code
Attempt to gain unauthorised access to our systems or the accounts of other users
Reverse engineer, copy, or create derivative works based on the Service
Use the Service in a way that could damage, disable, or impair its availability

We reserve the right to suspend or terminate accounts that breach these Terms without notice.

6. Your data

You retain ownership of all data you input into the Service ("Customer Data"). By using the Service, you grant us a limited licence to store and process your Customer Data solely for the purpose of providing and improving the Service.

We will not sell, share, or use your Customer Data for any purpose other than operating the Service. See our Privacy Policy for full details.

You are responsible for ensuring your use of the Service and any data you input complies with applicable laws, including data protection law as it relates to your customers' personal data.

7. Transactional email

The Service sends transactional emails on your behalf to your customers and staff. These include quote notifications, invoice reminders, job confirmations, and account alerts. You are responsible for ensuring that recipients have a legitimate reason to receive these communications and that your use complies with applicable law.

8. Integrations

The Service allows you to connect third-party platforms including Google Calendar, Facebook Lead Ads, and Bark.com. By enabling an integration, you authorise us to exchange data with that third party on your behalf. We are not responsible for the availability, accuracy, or conduct of any third-party service.

9. Intellectual property

The Service, including its software, design, and content, is owned by Voltrack and protected by intellectual property law. These Terms do not grant you any ownership rights in the Service. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.

10. Availability and uptime

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates, or emergency work that temporarily affects availability. We will endeavour to give advance notice of planned downtime where practical.

11. Limitation of liability

To the fullest extent permitted by law:

The Service is provided "as is" without warranties of any kind.
We are not liable for any indirect, incidental, or consequential losses arising from your use of the Service.
Our total liability to you in any 12-month period shall not exceed the amount you paid us for the Service in that period.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnity

You agree to indemnify and hold harmless Voltrack from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or your use of the Service.

13. Termination

You may close your account at any time by contacting us at [email protected]. We may terminate your account if you breach these Terms, fail to pay, or we discontinue the Service.

On termination, your access to the Service will cease. We will retain your data for 90 days following termination, after which it will be permanently deleted. You may request an export of your data before termination.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

16. Contact

If you have any questions about these Terms, please contact us at [email protected].